Founding Membership ($500, one time)
Your Founding Membership is a one-time payment for lifetime access to the Personal tier, as described at the time of your purchase.
First 30 days. Changed your mind? Email support@nkonson.com within 30 days of your purchase and we'll refund you in full. No questions asked.
After 30 days. Your membership is non-refundable, but your lifetime access continues. There's nothing to buy again and no recurring fee for your own profile. You can keep using Nkonson for as long as the service operates. We don't give partial or prorated refunds.
When our terms are updated. We wrote our terms ourselves, and an attorney will review them soon. When the reviewed version is ready, or any time our terms change, we'll email you and ask you to accept the new version the next time you sign in. Updates don't reopen the refund window. But no update will ever take away your founding promises: you paid once with no recurring fee for your own profile, lifetime access to the Personal tier for as long as Nkonson operates, your records are always yours to copy, we never sell your information, and you get at least 60 days' notice and a download if Nkonson ever shuts down.
Family member seats ($7 per month)
- Each family member seat renews automatically every month until you cancel.
- Cancel anytime from Manage billing. Canceling stops future charges.
- You keep the seat until the end of the month you already paid for. We don't refund partial months.
- After you cancel: [PLACEHOLDER: what happens to the profile — to confirm]
Leaving Nkonson is different from a refund
You can ask us to send you a copy of your records and permanently delete your account at any time, for any reason. Just email us.
- We'll offer you a copy of your records first, so nothing is lost.
- Deleting your account ends your access and can't be undone.
- Deleting your account is not a refund. Refunds follow only the rules above.
If Nkonson ever shuts down
We'll give you at least 60 days' notice and a way to download all your information before anything is turned off. Founding Membership payments are not refunded if the service ends, except where the law requires it.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 business days.
Questions
Email support@nkonson.com. A real person reads every message.